Frequently asked questions

At GARDANY, we strive to provide you with the best service and support at all times. We know how important it is for you to receive assistance when you need it, which is why our support team is available 24/7, ready to answer any questions or problems you may have.

General inquiries: If you send us an email to store@gardany.com with a question or request for help, our team will review your message within a maximum of 72 hours. During this time, we will do our best to give you a complete and helpful response to resolve your situation.

Priority attention for customers with confirmed orders: If you have already placed an order and have confirmed payment, your query will be treated with higher priority. In this case, we promise to respond to your request within the first 24 hours. We want to ensure that customers who have made purchases receive the necessary support quickly and efficiently.

Remember that we are here to help you at any time and that our goal is for you to have the best possible experience with GARDANY. Don't hesitate to contact us!
At Gardany, we manage all of our shipments through a global network of strategically located distribution centers to ensure fast and efficient deliveries. Our shipping policy is designed to offer clarity and transparency in every order you place:


Shipping and Delivery Times

Delivery times vary by location and product type. During the checkout process, we will provide you with a delivery estimate based on your location and availability at our distribution centers.
Processing and shipping times are typically fast, ensuring that you receive your order within a reasonable and reliable time frame.


Shipping Costs

Costs are automatically calculated during checkout and depend on the destination and weight of the package.
Occasionally, we offer free shipping promotions for certain orders that meet the established conditions. These promotions are automatically applied to the cart.


Returns and Exchanges Policy

Returns and exchanges are handled directly through our distribution centers. Specific details and instructions for returning products will be provided at the time of request. Returns that are not claimed within 30 days may be donated to charity, in line with our social responsibility policy.


International Shipping

We have a global network that allows us to ship products to many countries efficiently. However, it is the customer's responsibility to check the local customs and tax regulations that may apply in their destination country. These additional costs are not covered by Gardany and are the customer's responsibility.


Order Tracking

Once your order is processed, you will receive an email with a tracking link. This will allow you to monitor the location and status of your order in real time.


Failed Delivery and Reshipments

If a package cannot be delivered and is returned to our distribution centers, the customer will have the option to reship the package, covering the additional shipping costs.
Should the customer decide not to proceed with the reshipment, Gardany will not be held responsible for the resulting loss.


Contact
For any questions regarding our shipping policy or assistance with your order, please contact us at:

Email: store@gardany.com
Phone: +1 (234) 255-9683
At Gardany, we are committed to providing a reliable shopping experience, ensuring that all of our products arrive to our customers on time and in a timely manner.
GARDANY ships to many countries worldwide but has some restrictions due to legal or logistical reasons. Currently, it doesn't ship to the following regions:
  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • Gaza Strip (Palestine)
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea
Other countries may also experience temporary shipping restrictions based on factors like natural disasters or disruptions in the shipping carriers' services. If you're targeting other regions, it’s important to keep an eye on any updates from Gardany regarding their shipping policies.
This wide reach can help expand your business to various global markets, except for the mentioned restricted areas